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1X — robots, ownership and questions

AI and robotics company developing the NEO home robot. Its current offer uses an early-access ownership or subscription route and a refundable deposit.

No verified manufacturer representative response has been published through this programme. Page claims and replies are reviewed before publication. ROBODROMO retains editorial control.

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1X NEO

A home humanoid for early adopters. Remote human help is part of the offer; UK delivery is unclear.

Purchase stage: Reservations advertised. The official order route asks for a fully refundable US$200 deposit and says US deliveries start in 2026. That is an offer and timetable, not a verified completed customer delivery.

Price, software and support notes

Price: 1 November 2026 order page: US$20,000 Early Access ownership with three-year warranty, or US$499/month Standard subscription; US$200 refundable deposit due now. Final package, taxes and delivery terms require confirmation.

Ownership and recurring-subscription options with a separate refundable deposit; excluded from one-off numeric comparison.

Regional scope: US delivery offer; UK availability not established.

Software: The app manages schedules and remote access; mobile/VR piloting is also described.

Support: 1X describes foundational autonomy for early owners and scheduled remote expert assistance for unfamiliar tasks. The app manages schedules and remote access; mobile/VR piloting is also described. Confirm human-access permissions, data handling, supported tasks, country eligibility, service charges and repair arrangements before committing. A deposit and a product film do not establish delivery or autonomous task reliability.

Source check: 2026-11-01 · Direct source text checked. Source dates and incomplete access are not evidence of a tested capability.

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Questions for 1X

These questions are open. No reply has been invented or attributed to the maker.

  1. What exactly is included in the currently supplied model and edition?
  2. Which advertised tasks work autonomously, and which require remote control or human assistance?
  3. Which functions work without internet, a cloud account or a paid subscription?
  4. Which countries can you currently supply, and what is the complete purchase and recurring-cost basis?
  5. Where do repairs go, which parts can owners obtain and what warranty applies in their country?
  6. What software updates do you commit to, and is a support end date published?
  7. Can you provide an original task recording that shows setup, all attempts and human help?
  8. Who is authorised to answer public questions and discuss a possible independent review loan?

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Commitments and evidence

We keep dated public commitments separate from completed delivery or independently observed results. Where a record above contains a launch estimate or reported shipping, read its source and regional limits. No scored promise-keeping rating is assigned.