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KEYi Tech — robots, ownership and questions

KEYi Tech develops interactive consumer robots including Loona. Its company history says KEYi Technology was established in Beijing; Loona-specific official channels are recorded with that scope.

No verified manufacturer representative response has been published through this programme. Page claims and replies are reviewed before publication. ROBODROMO retains editorial control.

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KEYi Tech Loona

A mobile robot pet for play and interaction. It suits people wanting entertainment rather than housework; everyday setup and the help it needs still deserve checking.

Purchase stage: Not established. The representative specification/support check does not establish current exact-package orderability, stock or completed deliveries.

Price, software and support notes

Price: The regional en-pl maker page displayed PLN 2,678 on 1 November 2026. Bundle, destination, tax and final checkout terms need confirmation.

Regional headline listing; exact selected bundle not confirmed.

Regional scope: Current regional purchase, warranty and repair coverage is not fully verified; do not assume a UK offer from a global product page.

Software: Confirm region-specific service, battery replacement, cloud AI charges and account-reset steps. Its service-notice page warns that temporary-service account data and permissions do not automatically migrate after the upgrade; save important content and check which account applies. “Lifetime support” does not promise lifetime cloud operation or free repairs.

Support: KEYi advertises a one-year warranty and customer support. Confirm region-specific service, battery replacement, cloud AI charges and account-reset steps. Its service-notice page warns that temporary-service account data and permissions do not automatically migrate after the upgrade; save important content and check which account applies. “Lifetime support” does not promise lifetime cloud operation or free repairs.

Source check: 2026-11-01 · Direct source text checked. Source dates and incomplete access are not evidence of a tested capability.

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Questions for KEYi Tech

These questions are open. No reply has been invented or attributed to the maker.

  1. What exactly is included in the currently supplied model and edition?
  2. Which advertised tasks work autonomously, and which require remote control or human assistance?
  3. Which functions work without internet, a cloud account or a paid subscription?
  4. Which countries can you currently supply, and what is the complete purchase and recurring-cost basis?
  5. Where do repairs go, which parts can owners obtain and what warranty applies in their country?
  6. What software updates do you commit to, and is a support end date published?
  7. Can you provide an original task recording that shows setup, all attempts and human help?
  8. Who is authorised to answer public questions and discuss a possible independent review loan?

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Commitments and evidence

We keep dated public commitments separate from completed delivery or independently observed results. Where a record above contains a launch estimate or reported shipping, read its source and regional limits. No scored promise-keeping rating is assigned.